Wednesday, September 2, 2009

Effective Communications

Final entry from the Permission to Win book by Ray Pelletier
[previous entries 8/3,12,20,26]:

  • Think before you speak.

  • Learn to listen and to read body language.

  • Maintain control of your emotions and be positive, open-minded, and respectful of other's views.

  • When communicating with others: Be polite. Don't interrupt. Be attentive.

  • Show that you care. Understand the other person's perspective first. Not everyone sees things the same way.

  • K.I.S.S. - Keep It Simple, Simon! This means great communicators use plain, simple, concise and direct language. Nobody likes a pretentious person who only uses big words and likes to sound superior.

  • Non-verbal communication, or body language, is very important.

  • Tone of voice and enthusiasm are also important cues in communication. Keep your emotions in check.

  • Raising your voice unnecessarily can be interpreted as a sign of anger or frustration and is to be avoided in every instance. Keep focused on your goal.

Winners communicate effectively.